Customer Service Administrator

Job description

Internal job title: Waste & Recycling Logistics Support

Your key focus will be providing exceptional customer service by building strong relationships with key contacts and providing support to customers on a variety of communication platforms. It is your job to understand the expectations and specific needs of the customers to ensure that we carry on delivering a market leading service.

Responsibilities:

  • Answering phones and emails from customers, contractors and colleagues.
  • Processing all service bookings through to conclusion in line with customers SLAs.
  • Responding to all queries or requests in a timely manner and ensuring sufficient resolve.
  • Assisting the team and managers where required.
  • Liaising with contractors to resolve queries, ensuring best level of service for customers.
  • Diligently maintaining customer records pertaining to sites, services and charges within necessary systems.
  • Identifying areas for improvement in process and procedures.
  • Supporting other departments in resolving customer / contractors’ queries.
  • Various other tasks as deemed relevant and necessary.

Ideal person

  • Enthusiastic and driven to put the customers needs first, striving to provide exemplary service.
  • Previous office-based customer service or call centre experience
  • Organised and a proactive approach to a workload.
  • Creative thinking to suggest solutions that avoid recurrence of common issues.
  • Teamwork, supporting colleagues whether they are sat next to you or in another department.
  • Results focused, through satisfied customers or achieving KPI’s.
  • Hungry for success, should that be developing your career or the success of your team.
  • Waste industry experience and advantage
  • A good standard of Maths and English.

The role is office based.

PLEASE NOTE: Candidates without the above mentioned experience will not be considered for this position. Please read the specification carefully to avoid disappointment

Location

Office based.

Package

Competitive Salary.