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Remote Customer Services

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Customer Service

Like many, ACM have been navigating through these difficult past few weeks, as the COVID-19 situation has developed, closely following all Government guidance with an overriding aim of safeguarding our employees.

At the same time we have been balancing the continuity of essential waste management services for our customers, many of them in key sectors managing the impact of the virus – supermarkets, food distribution, care homes and hospitals, which the Government has been urging to continue to this point.

Almost all of ACM’s employees, who were already set up to work from home, have been doing so. Over the past two weeks, our dedicated IT team have been working at incredible pace to also mobilise remote working for our various customer service teams.

As of Tuesday – 24th March –ACM offices are closed for normal business activity, but our customers are still able to contact our remote teams in exactly the same ways as normal – using all the regular phone numbers and email addresses you are used to.

If for some reason you have any difficulties reaching us on your normal channels then please send your enquiry to CustomerService@acmplc.com and we’ll process it from there.

A huge thanks to our IT team for their hard work in getting our remote service teams fully operational. We are really proud of the effort and commitment of all of our colleagues across ACM through what has been a rapidly changing and challenging time.

We wish the best of health to you and those around you.

The ACM Team 

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